Terms & Conditions

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for Njabulo Publishers by VCS (Virtual Card Services) who are the approved payment gateway for all major banks including Standard Bank of South Africa. SetCom uses SSL3 and credit card information is not stored on the website. Users may go to www.setcom.com to view their security certificate and security policy.

DELIVERY POLICY

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions as displayed. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

SHIPPING

Delivery Address:

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Where possible please use a business address for delivery as the courier will not leave a package without signature.

Undeliverable packages:

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing:

Order processing will not begin until we receive a confirmed order and full payment is reflected in our bank account.

NB! If you've selected pick up from our office in Johannesburg, please wait for us to confirm that your order is ready as some items are not kept on hand, and need collection from the warehouse.

AVAILABILITY OF PRODUCT

Products that require physical delivery have a lead time dependent on stock availability at our individual suppliers. Every effort is made to ensure that the goods are dispatched from our offices within 3-5 working days. The couriers then deliver within 2 business days. This means that the normal delivery time is usually within 5-7 business days. Should stock be unavailable for any reason, we will contact you to determine if you would like to wait for the products, receive a substitute product, or to obtain a refund. Once orders are dispatched a courier tracking number will be issued via e-mail to the client.

We will contact you telephonically or via email and will provide a revised shipping schedule, if any unforeseen circumstances cause a delay.

Njabulo Publishers reserves the right to change pricing at any time without prior notice.
All transactions will be processed in South African Rands (ZAR).

REFUNDS / RETURNS POLICY

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation. The goods must be returned to us undamaged in the original packaging within 14 calendar days at the cost of shipping for your account, and then the refund less 15%handling shall be effected to your account.

A 15 % handling fee will also apply to items that are returned

That are found to be in proper working condition.
Due to mistakes on items ordered or quantities.

If the incorrect goods have been shipped, Njabulo Publishers will arrange to collect the goods on our account. The customer may then choose a full refund or the shipping of the correct goods. Should the goods be lost by our appointed courier , Njabulo Publishers will reprocess the order without additional cost to the customer.

In the case of faulty goods in warranty, the first point of contact will be sales@njabulopublishers.co.za. The goods must be returned along with proof of purchase to Njabulo Publishers. Once received, the faulty goods will be inspected ,and a warranty claim approved or rejected by the relevant supplier. If approved, the goods will be repaired or replaced within 14 working days. If we do not meet this commitment of 21 days, the client will qualify for a refund for the faulty goods supplied. Faulty goods are returned to the supplier and warranties are those as stated by the supplier. If the warranty claim is rejected, the reasons for this rejection will be communicated to the client who may then make a decision as to how they would like to proceed.

Njabulo Publishers also recommends that you use a registered courier services company or Speed Services Couriers (South African Postal Services) for all returns as they offer shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Please remember to Insure your package for safe return and declare the full value of the shipment , failing which any loss or damage will be for your account.